Privacy Policy
New Effective Date: 10.06.26
Privacy Policy for Michelle Ede Mental Health Exploration and Michelle Ede Women Empowered
Michelle Ede is committed to protecting your privacy and handling your personal information with care, integrity, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how your information is collected, used, stored, and protected when you use our website or engage with our services.
Who We Are
This Privacy Policy applies to services provided by Michelle Ede, trading as:
Services include EMDR, trauma-informed coaching, narcissistic abuse recovery support, one-to-one coaching, workshops, immersive days, and related educational services.
Not an Emergency Service
Our services are not an emergency or crisis service.
If you believe you are at immediate risk of harming yourself or another person, or require urgent medical or mental health support, please contact 999, NHS 111, your GP, or another appropriate emergency service immediately.
Information We Collect
The information collected depends on the service you receive.
Website enquiries
If you contact us via the website contact form, we may collect:
This information is used solely to respond to your enquiry and discuss our services.
Workshop participants
For workshops, talks, and educational events, we generally collect only:
This information is used to manage bookings and communicate event details.
One-to-one coaching and EMDR clients
For coaching and EMDR services, we may collect information including:
We only collect information that is reasonably necessary to provide our services safely and professionally.
How We Use Your Information
Your information may be used to:
Email Updates and Marketing
If you subscribe to our mailing list or otherwise choose to receive updates, we may send occasional emails about:
Every marketing email contains an unsubscribe link, allowing you to opt out at any time.
You may also request removal from our mailing list by contacting us directly.
We never sell or share your personal information with third parties for their own marketing purposes.
Confidentiality
Protecting your confidentiality is a fundamental part of our practice.
Information shared during coaching or EMDR sessions is treated as confidential and stored securely.
However, confidentiality is not absolute. Information may be disclosed where Michelle Ede reasonably believes this is necessary:
Where appropriate and safe to do so, this will normally be discussed with you first.
Sharing Information with GPs and Other Professionals
As part of your onboarding, you may be asked to sign a consent form allowing communication with your GP or other relevant healthcare professionals where this is considered appropriate to support your care.
Information will only be shared with your consent unless disclosure is required by law or necessary because of safeguarding concerns or a serious risk of harm.
Clinical Supervision
To maintain high professional standards, aspects of client work may be discussed during professional supervision.
Where supervision is used, identifying details are omitted wherever possible so that your identity remains protected.
Storage and Security
Paper records relating to coaching and EMDR clients are securely stored in locked cabinets.
Electronic communications and records are protected using appropriate security measures, including password-protected systems where applicable.
Reasonable steps are taken to protect your information against unauthorised access, misuse, or disclosure.
Payments
Payments are made by bank transfer.
We do not collect or store payment card information.
Record Retention
Client records are retained for seven years following the conclusion of services, in line with professional practice and legal considerations.
Once no longer required, records are securely destroyed.
Cookies and Website Use
Our website may use cookies or similar technologies to ensure that it functions correctly and to improve user experience.
Where applicable, cookies may also be used for analytics or embedded website features.
You can control cookies through your browser settings and any cookie preferences made available on the website.
Your Rights
Under applicable data protection law, you may have the right to:
Requests should be submitted in writing using the contact details below.
How Long We Keep Your Information
Different categories of information may be retained for different periods depending on legal, professional, and operational requirements. Clinical records are generally retained for seven years after services end.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legislation or our working practices.
The latest version will always be published on our website.
Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Michelle Ede
Trading as Michelle Ede Mental Health Exploration and Michelle Ede Women Empowered
Email: michelleede@live.co.uk
Website: https://mentalhealthexploration.com
Client Acknowledgement
Clients are provided with access to our Terms and Conditions and this Privacy Policy before commencing services. By proceeding with services, clients acknowledge that they have had the opportunity to read these documents and understand how their personal information is collected, used, stored, and protected, including the limits of confidentiality.
Mental Health Exploration